Keebi support
Keebi is made and supported by one independent developer. Most questions are answered below. For anything else, email us and the person who built the keyboard will read it.
Email the developer
keebi@llcloud.app
Most emails get an answer within a day or two.
Common questions
Keebi does not show up when I type
The keyboard has to be turned on once in iOS Settings. Open the Keebi app and tap the button that takes you to Settings, then turn on Keebi under Keyboards. You can also go to Settings > General > Keyboard > Keyboards > Add New Keyboard and pick Keebi. Then tap and hold the globe or emoji key in any text field and choose Keebi.
My iPhone switches back to Apple's keyboard in some fields
That is iOS, and no third-party keyboard can change it. Password fields, passcode screens and phone number pads always use Apple's keyboard, and some apps block third-party keyboards. Keebi comes back on its own in the next normal text field.
Do I need to turn on Full Access?
No. Keebi works without it, and so does every Pro feature except three extras that need it: clipboard history, GIFs and typing stats. Full Access is optional. It adds clipboard history, GIFs, haptics, speak keys and syncing learned words to the app. With it, the keyboard sends one thing: when you open GIFs, it asks GIPHY for GIFs and sends the words you type into the GIF search. Nothing else you type leaves your iPhone.
Keebi changed a word I meant to type
Tap your original word in the suggestion bar right after the fix, or press delete once. Your word comes back and Keebi leaves it alone from then on. If a real word was still replaced, please email us the word and the sentence around it, so we can fix it for everyone.
I bought Pro but the keyboard still shows it locked
Open the Keebi app once, so it can pass your Pro status to the keyboard, then switch to another app and back. If it is still locked, tap Restore on the Pro screen in the Keebi app. Purchases are tied to your Apple Account, so Restore also brings Pro to a new iPhone.
How do I cancel a subscription?
Subscriptions are managed by Apple. Open Settings, tap your name, then Subscriptions, and pick Keebi. Pro stays on until the end of the period you already paid for. A one-time Pro purchase has nothing to cancel.
How do I send a diagnostic report?
The Keebi app can prepare a short report with your iPhone model, iOS version and Keebi's settings, which you read before sending it by email. It never contains anything you typed, your learned words or your clipboard. It is the fastest way to a fix for anything we cannot see ourselves.